Orders & Shipping policy
- Once your order has been placed, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.
- Dispatch of all the product(s) ordered, may or may not happen at the same time.
- The product(s) will be inspected and packaged prior to handing them over to our trusted delivery partners.
- Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.
- We dispatch most orders within 2 business days (excluding Sundays and public holidays).
- There are no shipping charges for the prepaid orders equal and above the billing value of INR 1650. However, for all COD orders there will be a shipping charge of INR 100 per item.
- Any shipping and delivery related dispute has to be updated or informed to us within 48 hours by email (firstname.lastname@example.org), but preferably within 24 hours for us to be able to provide a resolution. All Courier and Logistics Partners in India do not entertain and resolve any delivery related disputes if raised after 48 hours as per policy, and hence even if we want to help you we will be constrained and unable to provide you a resolution if not notified within this timeline.
- Any orders that are RTO'd (Returned to Origin) due to the non-availability of the customer, will not be re-shipped free of cost. A shipping fee of INR 60 will be charged for re-shipping of orders that have come back due to customer unavailability.
d’you is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
How are the items packaged?
We package every individual product in secondary packaging box, which is then placed in a shipping box with fillers. Our secondary packaging can be opened and there is product related information on the inside of each packaging box. We currently use bubble-wrap on some boxes (which are extra fragile) but are making efforts to move away from single use plastic fillers. All information about our product, including complete ingredient list is printed on the product and the outer packaging, plus our website has additional information as well.
Estimated Delivery Time: For all areas serviced by reputed couriers, the delivery time would be within 3 to 5 business days of shipping (business days exclude Sundays and other holidays). For other areas the products may take 5-7 days depending on location.
The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. Post shipment of the order, an Estimated Delivery Date will be conveyed to you which will help you to keep a track of the shipment status of your order.
d’you ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which d’you is not liable and would request its users to cooperate. Also, d’you reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to the customer.
How can you track your order?
Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
Address Change: You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.
Does d’you ship outside India?
We are working on starting international delivery to many other countries, so stay tuned!